The skills of being able to identify what is important to others, and use this knowledge to positively influence them, while building respectful relationships, are critical to success in business and life.
Whether you are dealing with co-workers, customers or upper management, being able to influence others without having positional power will enable you to advance your career and meet your personal goals.

• We explore the most successful influencing strategies; discuss the most important components of positive human persuasion and learn how to identify the motivators that drive our actions
• We take these concepts and apply them to situations where we need to build mutual understanding and gain agreement to go forward
• We complete the session by developing Individual Action Plans that incorporate all the skills and concepts discussed, so that each participant leaves prepared to apply their new insights.

Gain the skills and techniques that will enable you to successfully resolve conflicts, while further developing positive professional relationships.

• Explore the true origins of conflict and what gets in the way of resolution
• Delve into the “roles” that people adopt during periods of stress and conflict
• Practice conflict resolution techniques that drive towards both parties finding satisfaction with the outcome
• Participants will craft strategies to assist them in actual situations they are dealing with, while developing skills that will benefit them long after the program

Experience transformational change in the way you relate to, connect and work with others.

• Learn to recognize and stop unproductive conversations and instead create a safe environment where alignment and agreement are reached and relationships are fostered.
• Practice using effective language that minimizes defensiveness and moves away from “either/or” paradigms into “yes/and” paradigms.
• Understand the value of creating real connection with others and fostering an environment where honest, meaningful and courageous conversations and actions can take place.

Whether presenting to senior management, an audience of your peers, or a client group, this program will provide each participant with the concepts and tools to effectively communicate their message and gain the audience’s approval. The focal points of this highly interactive workshop are:

• Completing an Audience Analysis
• Developing a powerful message through strategic structure of the presentation and content
• Learning tactical, professional presentations skills including: presenting a professional image, effective use of voice & verbal skills, and the skill of answering questions
• Each participant is videotaped and provided with peer-feedback throughout the session, to enable them to hone in on specific areas of development

Effective communication is the foundation for success in business, and the area that provides the greatest return on investment. This program provides awareness, insight and actions that will enable each participant to immediately improve their communication skills. During this program we explore:

• The barriers and filters that prevent effective communication and what we can do to reduce them
• Evaluation of our individual listening styles and skills, and personal action plans for improvement
• The skill and art of active listening
• How to develop and deliver a powerful message

The way a professional approaches decision making can determine their success or failure. This program provides insight and skills around the following:

• The science of Fast and Slow decision making
• Awareness of the common pitfalls which lead to bad decisions
• The Confident Decision Making Model
• Application of a structured approach that is highly effective and efficient